Introduction
FandomGear.com is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, purchase our fandom apparel, or engage with our community.
Information We Collect
We collect various types of information to provide you with the best fandom shopping experience:
Personal Information
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information processed through secure third-party payment processors
- Order history and product preferences
- Fandom interests and favorite series
- Communication records with customer service
- Account credentials if you create an account
- Community posts and reviews
Automatically Collected Data
- Device information: IP address, browser type, operating system
- Usage patterns: pages visited, products viewed, time on site
- Cookies and similar tracking technologies
- Referral sources and browsing behavior
How We Use Your Information
We use your information to enhance your fandom experience:
- Processing and fulfilling your pre-orders
- Communicating order status and shipping updates
- Processing secure payments through trusted providers
- Providing customer support and assistance
- Sending updates about new collections and limited drops
- Personalizing product recommendations based on your fandoms
- Improving website functionality and user experience
- Analyzing trends in fandom preferences
- Preventing fraud and ensuring security
- Complying with legal obligations
Legal Basis for Processing
We process your data based on:
- Contract performance: fulfilling your orders and services
- Consent: marketing communications and optional features
- Legitimate interests: business operations and improvements
- Legal compliance: meeting regulatory requirements
Cookies and Tracking
We use cookies to level up your browsing experience:
- Essential cookies: necessary for site functionality
- Performance cookies: understanding user behavior
- Functionality cookies: remembering your preferences and fandom interests
- Marketing cookies: delivering relevant content and offers
You can manage cookies through your browser settings. Disabling certain cookies may limit functionality.
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: shipping carriers, payment processors, email services, web hosting
- Marketing partners: with explicit consent for promotional purposes
- Legal authorities: when required by law or to protect rights
- Business successors: in case of merger or acquisition, with notice
All third parties are contractually bound to protect your information.
Data Security
We implement comprehensive security measures:
- SSL/TLS encryption for all data transmission
- PCI-DSS compliant payment processing
- Regular security audits and updates
- Access controls and employee authentication
- Secure data storage with backups
- Staff training on data protection
While we implement strong protections, no online system is completely secure. We will notify you promptly of any significant breach.
International Data Transfers
Your information may be transferred outside the European Economic Area. We ensure protection through:
- Standard contractual clauses
- Adequacy decisions
- Approved transfer mechanisms
Data Retention
We retain your data as needed:
- Transaction records: 7 years for accounting
- Marketing data: until consent withdrawn
- Account data: duration of activity plus legal requirements
- Support records: reasonable period for quality purposes
Your Rights
Under GDPR and privacy laws, you can:
- Access: request copies of your data
- Correction: update inaccurate information
- Deletion: request data removal
- Restriction: limit data processing
- Objection: oppose certain processing
- Portability: receive data in portable format
- Withdraw consent: revoke marketing permissions
- Complaint: file with data protection authority
Contact squad@fandomgear.com to exercise rights. We respond within 30 days.
Marketing Communications
With consent, we send:
- New collection launches and limited drops
- Exclusive fandom collaborations
- Special offers and pre-order opportunities
- Community events and conventions
Opt out anytime via:
- Unsubscribe links in emails
- Account preference settings
- Contacting customer support
Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices. Review their policies before sharing information.
Children's Privacy
Our services are not for individuals under 16. We do not knowingly collect children's data. If we discover such collection, we delete it immediately. Parents should contact us with concerns.
Policy Changes
We may update this policy. Changes communicated via:
- Website notice
- Email to registered users
- Updated effective date
GDPR Compliance
For EU users, we ensure:
- Lawful, fair, transparent processing
- Purpose limitation and data minimization
- Accuracy and timely updates
- Storage limitation
- Integrity and confidentiality
- Accountability and documentation
California Rights
California residents have CCPA rights:
- Know what information is collected
- Know if information is sold or disclosed
- Opt out of sale of information
- Deletion of information
- Non-discrimination for exercising rights
Contact Us
Questions or concerns about privacy:
FandomGear.com
Via dei Serpenti 28
00184 Rome, Italy
Email: squad@fandomgear.com
Phone: +39 06 4789 5632
Hours: Monday-Saturday 10:30 AM - 8:00 PM
Data Protection Officer
For data protection matters: privacy@fandomgear.com